Questions about specific printer models, availability, pricing, or product specifications before placing an order.
Order Assistance
Questions about an existing order, delivery status, or general post-purchase enquiries.
Warranty Assistance
Issues covered by our 6-month warranty. Contact us with your order number and a description of the problem.
Bulk & Business Orders
Volume purchasing for schools, offices, government agencies, and non-profits. We provide custom quotes on request.
Returns & Refunds
Initiate a return within 30 days of delivery. We will guide you through the return and refund process.
Partnership Enquiries
Trade-in programs, referral partnerships, reseller opportunities, or other business collaboration enquiries.
For all enquiry types, email us at
support@refurbishedjet.com
or use the contact form below. Include as much detail as possible so we can respond accurately.
Expected Response Times
General EnquiriesWithin 24 business hours
Order & Shipping StatusWithin 24 business hours
Warranty ClaimsWithin 24–48 business hours
Bulk / Business Order QuotesWithin 1–2 business days
Returns & Refund RequestsWithin 24 business hours
Send a Message
Get in Touch
FAQ
Frequently Asked Questions
We aim to respond to all email enquiries within 24 business hours, Monday through Friday. Enquiries received over the weekend or on public holidays will be addressed on the next business day.
Our customer service team is available Monday through Friday, 9:00 AM – 6:00 PM CT. We are closed on weekends and public holidays.
We offer a 30-day return policy on all refurbished printers. If you are not satisfied with your purchase, contact us within 30 days of delivery and we will arrange a return and refund. Products must be returned in the same condition as received.
Yes. Every refurbished printer sold by RefurbishedJet is backed by a 6-month warranty covering mechanical and functional defects. This warranty is provided by RefurbishedJet as the seller — not by the original manufacturer.
Yes. We welcome bulk orders from businesses, schools, universities, government agencies, and non-profit organizations. Contact us at support@refurbishedjet.com with your requirements and we will provide a custom quote.
Once your order ships, you will receive a confirmation email with your tracking number and a direct link to track your shipment in real time.
No. RefurbishedJet is operated by Playton Gadgets LLC and is an independent refurbisher and reseller. We are not affiliated with, authorized by, endorsed by, sponsored by, or associated with any printer manufacturer. All brand names are used solely for identification purposes.
We offer free standard shipping (estimated 3–7 business days) to all 50 U.S. states on every order. We do not offer or charge for expedited shipping — there is one shipping option and it is always free.
We carry a curated catalog of professionally refurbished printers. If you are looking for a specific model, contact us and we will let you know if it is available or expected in our inventory.
If you experience an issue with a printer under our 6-month warranty, contact us at support@refurbishedjet.com with your order number and a description of the problem. We will guide you through the warranty process promptly.
Independent Retailer Disclosure
RefurbishedJet is operated by Playton Gadgets LLC and is an independent retailer of refurbished printers. We are not affiliated with, authorized by, endorsed by, sponsored by, or associated with any printer manufacturer.
All trademarks, brand names, and product names are the property of their respective owners and are used solely for identification purposes. We do not claim manufacturer certification or authorization of any kind.
