Returns & Exchanges

You may request a return within 30 calendar days of the delivery date confirmed by the carrier. The 30-day window begins on the date your order is marked delivered, not the date it was shipped.

Requests received after the 30-day window has closed will not be eligible for a return or refund under this policy. If you believe there is a defect covered by our 6-month warranty, please refer to our Warranty page.

To qualify for a return, the item must be sent back in the same general condition in which it was received. Specifically:

• All cables, power cords, and accessories included with your order must be returned
• Original packaging is preferred — if it is no longer available, the item must be securely packed to prevent transit damage
• The printer must not show evidence of physical abuse, unauthorized modification, or intentional damage
• Consumables (ink cartridges, toner units) included with the printer must be returned unopened if not used

We do not require the printer to be in unused condition — you may have tested it. We simply ask that all components originally shipped are returned together.

All returns must be pre-authorized. Follow these steps to begin:

1. Email us at support@refurbishedjet.com with the subject line "Return Request — [Your Order Number]". Include your order number, the model you are returning, and a brief description of your reason for returning.
2. We will respond within 1–2 business days with your Return Merchandise Authorization (RMA) number and instructions for packaging and shipping the item back.
3. Securely pack the printer along with all cables, accessories, and available original packaging. Write your RMA number clearly on the outside of the box.
4. Use the prepaid return shipping label we provide. Drop the package off at the designated carrier location. Keep your drop-off receipt until your refund is confirmed.

Do not ship items back without an RMA number. Packages returned without prior authorization may be refused or returned to sender at your expense.

Return shipping is free on all eligible returns. We provide a prepaid return shipping label at no cost to you, regardless of the reason for return. You are not responsible for return shipping charges on any order.

The prepaid label will be included in your RMA confirmation email. It is valid for the carrier and delivery location specified in the label — do not use a different carrier or ship to a different address. Unauthorized routing may result in a lost package that we cannot credit.

Once we receive and inspect your return, we process refunds as follows:

• Refunds are issued to the original payment method used at checkout. We do not issue refunds to a different card, account, or method.
• Refund processing takes 5–7 business days from the date we receive and inspect the returned item.
• You will receive an email confirmation once the refund has been issued on our end. Your bank or payment provider may take an additional 2–5 business days to post the credit.

If the returned item arrives damaged due to inadequate packaging, or if components are missing, we reserve the right to reduce the refund amount proportionally to reflect the missing or damaged items.

We offer direct exchanges for a different model or a replacement of the same model. Here is how the exchange process works:

1. Email support@refurbishedjet.com with your order number and the model you would like to exchange for. We will confirm availability.
2. Ship the original item back using the prepaid label we provide as part of the exchange authorization.
3. Once we receive and inspect the returned unit — confirming it meets our return eligibility requirements — we ship the exchange unit to your address at no additional shipping cost.

If the exchange model is priced higher than your original purchase, you will be charged the difference. If it is lower, we will refund the difference to your original payment method. Exchanges are subject to inventory availability at the time of the request.

If your printer arrives with a functional defect or was damaged in transit, please email us at support@refurbishedjet.com within 7 days of delivery. Include:

• Your order number
• A description of the defect or damage
• Photographs of the unit and packaging (especially if visibly damaged externally)

Depending on the issue and your preference, we will arrange a replacement, a full refund, or a warranty resolution. Carrier damage claims will be filed by us — you are not required to deal with the carrier directly.

The following items cannot be returned unless they arrive in a defective condition:

• Opened ink cartridges and toner units
• Clearance or final-sale items explicitly marked as non-returnable at time of purchase
• Items that have been physically altered or disassembled after delivery

Every refurbished printer sold by RefurbishedJet includes a 6-month warranty covering mechanical and functional defects. This warranty is provided by RefurbishedJet as the seller — not by HP or any original manufacturer. If a covered defect arises after the 30-day return window but within 6 months of delivery, email us at support@refurbishedjet.com with your order number and a description of the issue. We will assess the claim and determine the appropriate remedy — which may include replacement or a partial refund.